Privacy Policy

Privacy Policy

By providing us with your personal information, you accept this privacy policy and agree that we may collect, use, and disclose personal information in accordance with what is stated in this privacy policy. Please note that you are not obliged to provide any information we request from you; however, if you do not provide us with the information we request, we may not be able to provide you with any goods or services that depend on the collection of this information.

Please be aware that this privacy policy does not govern the process of collecting information or the use of data that we carry out through channels other than the website. If you do not accept the privacy policy, or if you are visiting the site from a country or region where the use of the site is prohibited, please exit the website.

This privacy policy and cookie policy applies to the information collected and processed through our website and the customer service channels on the website. We take your privacy very seriously, and therefore, we want to inform you about the way in which your data is collected, used, shared, and stored.

Your visit to the website or your provision of information through the customer service channels associated with it constitutes your consent to the practices set forth in the privacy policy and cookie policy, as well as the terms and conditions of the website. Please note that our policy regarding privacy and cookies is updated from time to time, and you are bound by compliance with the latest update of the policy published on our website. Therefore, you should regularly review our privacy and cookie policy to stay informed of the latest versions.

Information We May Collect

We (and the service providers we authorize) collect information that you provide via this website, any of our other websites, or any of our customer service channels on this website, including but not limited to, by phone, email, during personal shopping visits, or through our instant chat feature (where available). We and these service providers also collect information when you visit this website, any of our other websites, or from third parties authorized to share your information with us. Please be aware that we or our authorized service providers may collect some of this information even if you are not a registered user or have not placed any orders. This information may include:

Contact and personal data such as: name, address, phone number, email address, billing and payment information, date of birth, recipient details for gifts, gender, nationality, and personal shopping preferences.

Website statistical information, such as: your location, the URL you use to access the website, browser type, device type, your computer's internet protocol address, domain type, pages you visited, search terms you entered, and items you clicked on.

Transaction information, including: the orders you have placed, the products you have purchased, the dates and times of those orders, as well as the orders you did not complete, products you added to the shopping bag and then later removed, preferences you have communicated to us, or requests for customization of certain items.

Information derived from third parties, such as: shipping companies, payment service providers or through the Amber program.

Information you provided to us through surveys whether conducted online or offline, competitions or product registrations.

Please be informed that your payment card details will only be used for the purpose of completing transaction procedures and we do not store, sell or rent them. Our employees do not have access to the full details of your payment cards. All card transactions are managed by trusted and accredited partners who are legally authorized as responsible for ensuring the security of payment data during the payment processes.

Your provision of third-party information to us confirms that you have obtained their consent beforehand.

Our website uses first-party cookies (very small files that are sent to your computer or any other device used to access the website) and other similar technologies that we can access when you visit our website in the future. We may also use third-party cookies.

Your use of the website constitutes your consent to us and them to place these types of cookies on your devices and access them every time you visit our website or any of our other websites.

If you wish to delete any of the cookies, please go to the help and support section of your internet browser to get information on how to locate the file or directory that stores cookies.

Please note that if you delete our cookies or disable the cookies for features, you may not be able to access certain areas or features on our website.

How We Use Your Information

We use the information we collect for the following purposes:

To process requests - We may use your information to process or fulfill orders or provide any requested service.

To verify financial transactions - This includes performing balance checks and detecting fraudulent activities on our website.

To assist with customer service inquiries - Helping you with your customer service queries or providing requested information.

To manage your accounts - We handle account management and administration.

To personalize your shopping experience - Offering you a tailored or enhanced shopping experience.

For analytical or statistical purposes - To analyze and understand customer behavior and trends.

For marketing purposes - Including sending you promotional offers about our services, our partners, and other websites, through newsletters and marketing communications, unless you choose not to receive these messages.

To improve our service or website - We continuously work on enhancing our offerings.

To combine with information we already have - This is done through legal means and from other sources.

To protect our rights, safety, or the safety of others - This includes preventing fraud.

For regulatory or legal purposes - As required by laws or regulations.

We may offer an instant chat feature on our site to respond to your inquiries. Once this feature is available, we may record all conversations and store them. These chat transcripts are used solely for customer service purposes.

We may share your information with the following entities:

With our group companies - For various internal business purposes.

With carefully selected third parties - These third parties may contact you or use your data only for reasons that have been previously agreed upon with us, including for marketing.

With service providers - These include payment processing, IT services, website maintenance, surveys and market research, warehousing and logistics, transport companies, advertising, and marketing or any service necessary to complete your orders.

With professional service providers - Such as legal advisors, auditors, financial consultants, and insurance advisors.

With any successor - In case of a transfer of ownership, operator, or potential buyer of the website or company.

With legal or regulatory authorities - Including law enforcement, government or municipal entities.

With any gift recipients or warranty providers - In connection with your orders.

By providing your data to us and using our website, you acknowledge that your data may be sent to countries with different levels of personal data protection laws. We require all third parties that have access to your personal data to maintain the security of such data and to use it only for the purposes agreed upon with us.

Third-Party Websites

Our privacy and cookie policy does not apply to third-party websites that may be linked to our website. We are not responsible for the privacy practices of those websites, nor are we responsible for any information you provide to those websites through our website. Therefore, please be cautious and read the privacy and cookie policies of those websites separately to ensure they are suitable for you.